Service Agreements

Heating and cooling systems have a way of breaking down when the weather is at its worst; on the coldest day of a frigid winter, or during a sizzling summer heat wave; times when your comfort system must work the hardest, and when you need it most.

Regular check-ups will help to maximize the life expectancy of your system; unfortunately, even the best maintenance won't prevent normal wear and tear.

Conditions

We agree to:

  • Inspect the equipment on a scheduled basis as shown, and during each inspection perform the applicable services per above checklist.
  • Instruct you in the operation of the equipment.
  • Give our service contract holders preference over all other service activity normally undertaken by us.
  • We agree to keep you informed of available enhancements throughout the life of your system.

You agree to:

  • Operate the equipment according to our instructions.
  • Promptly notify us of any unusual operating conditions of the equipment.
  • Permit our personnel the use of your common building maintenance tools, such as ladders, etc.
  • Permit only our service personnel and/or a service organization authorized by us to work on the equipment.

General:

  • During the term of the agreement we will take all reasonable precautions to avoid injury to persons and damage to property while on the premises, but we shall not be liable for any special or consequential damages.
  • We shall not be liable for losses or defect arising out of vandalism, fire, flood, wind, war, riots and acts of God. In such cases, the customer shall be charged for the parts and labor involved at the then current price for such repairs. No such parts or labor shall be furnished, however, without authorization from the customer.
  • Repair and/or replacement parts necessary to correct defects will be the responsibility of the purchaser and will be an additional charge and will be due and payable at the time of service.
  • The term of this agreement shall be automatically renewable unless cancelled by either party within 30 days written notice.
  • In the event of cancelation all services and benefits rendered under this agreement shall equal payments received.
  • Refunds are available upon cancelation after review of services and benefits received.
  • Agreement  and benefits are transferable to new homeowners or residence with 30 day written notice
    • New residence must be in Kulacz and Sons Heating & Cooling service area.
    • When transferred to new home, equipment is subject to qualification and must be brought up to Value Heating’s maintenance standards.
  • Notification of price increases will be sent by mail 45 days in advance of anniversary date for clients participating in the monthly program
  • The services outlined in this agreement will be performed during normal working hours.

Customer Initials_____________

***Purchase Accrual Conditions

  • Purchase Accrual can be used toward the purchase of any qualifying heating and/or air conditioning system.
  • Purchase Accrual cannot be used toward the purchase of accessories, sheet metal work or repairs to existing equipment.
  • Purchase Accrual cannot be redeemed for cash value.

Client must remain on Protection Plan continuously without lapse to retain Purchase Accrual.

Please contact us to discuss our service agreements in more detail. We offer multi-year discounts and will recommend a program that best fits your needs.